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Privacy Policy
Last update: September 23, 2025
Welcome to Stroller Now. Your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information, in accordance with the Florida Information Protection Act (FIPA), applicable U.S. federal laws, and industry best practices. By using our services or completing a reservation, you agree to the terms outlined in this policy.
Information We Collect
We collect personal information such as your name, email address, phone number, delivery and pickup locations, reservation details, and payment information. Payment details are processed securely through third-party providers like Stripe or Square.
In addition to personal data, we may collect device and usage information, including your IP address, browser type, approximate location, and how you interact with our website.
How We Use Your Information
We use the information we collect to:
- Process and confirm your reservations.
- Coordinate the delivery and pickup of rental items.
- Provide customer support and send relevant updates.
- Send transactional and promotional text messages (SMS) when you have provided consent.
- Improve our services and logistics.
- Ensure the security of our systems.
- Comply with legal requirements.
SMS/Text Messaging Program
By providing your phone number, you consent to receive text messages (SMS) from Stroller Now regarding reservations, updates, promotions, or other communications.
- Message frequency may vary.
- Message & data rates may apply.
- You may opt out at any time by replying STOP.
- Reply HELP for assistance or information.
- We maintain records of your consent (date, time, method) as required by telecom regulations.
- Your phone number will never be sold or shared with third parties for marketing purposes without your explicit consent.
Legal Basis for Processing
We process your data lawfully, either to fulfill a contract (such as your reservation), with your consent, in accordance with legal obligations, or based on our legitimate business interests, which include service quality and fraud prevention.
Sharing of Information
Stroller Now does not sell or rent your data. We may share it only with trusted service providers who help us operate our business—such as payment processors, delivery partners, IT providers, and analytics services—and who are contractually obligated to protect your information.
We may also share your data with law enforcement or regulatory agencies if required by law.
Data Security
We use industry-standard security measures to safeguard your data, including SSL encryption, secure servers with limited access, and payment systems that comply with PCI-DSS standards.
However, no online system is completely immune to breaches. By using our services, you acknowledge that Stroller Now cannot be held responsible for damages resulting from security breaches beyond our control.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to meet legal obligations, or to resolve disputes. You may request that we delete your information and close your account at any time by emailing [email protected]. Once verified, we will permanently delete your data unless we are legally required to retain it (for tax, fraud, or legal defense purposes).
Your Rights
As a user, you have the right to access or correct your information, request its deletion, opt out of marketing communications, withdraw your consent, or object to certain types of data processing. To exercise any of these rights, simply contact us at [email protected].
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we discover that such data has been submitted to us, we will delete it promptly.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and help us analyze site traffic. You can disable cookies through your browser settings, although this may affect how certain features function.
Data Breach Notification
If a data breach occurs and your information is affected, we will notify you and the appropriate authorities as required by Florida law and within the legally mandated timeframe.
Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the content or privacy practices of these external sites.
Governing Law
This Privacy Policy is governed by the laws of the State of Florida. Any disputes related to it must be resolved exclusively in the courts located in Orange County, Florida. By using our services, you also agree to waive the right to participate in any class action or class arbitration related to data use or privacy disputes.
Updates to This Policy
From time to time, we may update this Privacy Policy. Any changes will be posted on our website with a new effective date. Continued use of our services following an update means you accept the revised terms.
Contact Us
If you have any questions, concerns, or requests related to your personal data or this policy, please contact:
Stroller Now, LLC
Email: [email protected]
Phone: +1 (407) 279-0047
Based in Orlando, Florida